Company: Feli Ponche LLC
Email: admin74110@feliponche.com

1. Overview

This Refund Policy applies to all purchases made through our website or any affiliated platform operated by Feli Ponche LLC.

We strive to ensure customer satisfaction and provide fair refund options where applicable. By making a purchase, you agree to the terms below.

2. Eligibility for Refunds

We issue refunds under the following conditions:

✅ Technical Failure (our fault)

If you purchased a digital product or service and could not access it due to a technical issue on our end, and we fail to resolve it within 3 business days, you may request a full refund.

✅ Duplicate Charges

If you were accidentally charged twice for the same product or service, we will refund the duplicate amount.

3. Non-Refundable Situations

Refunds will not be issued in the following situations:

  • ❌ You changed your mind after purchase (for digital goods).

  • ❌ You failed to use or download the product/service within a specified time.

  • ❌ Your device or network was incompatible with our product.

  • ❌ You claimed someone else used your payment method without evidence.

  • ❌ You made a cryptocurrency payment and the funds were successfully delivered.

For any transaction involving blockchain or irreversible crypto transfers, all sales are final.

4. How to Request a Refund

To request a refund, please contact us by email within 7 days of your purchase:

📧 Email: admin74110@feliponche.com
Include the following details:

  • Full name

  • Order ID or invoice number

  • Reason for refund request

  • Screenshots (if relevant)

We aim to respond within 2–3 business days.

5. Refund Processing Time

  • If approved, refunds will be issued within 5–10 business days to the original payment method.

  • Crypto refunds (if applicable) are subject to current network fees and price fluctuation.

6. Chargebacks and Fraud

We take fraudulent chargebacks seriously. If we determine that a chargeback was made in bad faith (e.g., after successful delivery), we reserve the right to:

  • Terminate your account or access

  • Submit evidence to dispute the chargeback with your payment provider

  • Take legal action if necessary

7. Contact Us

If you have any questions or concerns about this Refund Policy, contact us at:

📧 admin74110@feliponche.com
📍 1001 S MAIN ST STE 600 KALISPELL MT 59901