Company: Feli Ponche LLC
Email: admin74110@feliponche.com
Address: 1001 S MAIN ST STE 600 KALISPELL MT 59901

1. Order Processing

  • Orders are processed Monday through Friday, excluding UK public holidays.

  • All orders are typically processed within 1–3 business days after receiving payment confirmation.

  • You will receive a confirmation email once your order has been shipped.

2. Shipping Methods and Times

We currently ship to the United Kingdom, European Union, and selected international destinations.

Region Shipping Method Estimated Delivery Time
United Kingdom Royal Mail / Hermes 2–4 business days
Europe (EU) Tracked Courier 4–8 business days
International Tracked Courier 7–14 business days

⚠️ Delivery times are estimates and may vary depending on customs processing, public holidays, or unforeseen delays.

3. Shipping Rates

Shipping costs are calculated at checkout based on destination and item weight. You will see the total shipping cost before completing your purchase.

Free shipping may be offered on certain items or promotions.

4. Tracking Information

Once your order has shipped, we will send you a tracking number via email if available. You can use this to track your order via the courier’s website.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, VAT, or import taxes. These charges are not included in our prices and are the buyer’s responsibility.

Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.

6. Lost or Damaged Shipments

We are not responsible for delays or loss caused by courier services or customs. However, if your order is lost or arrives damaged:

  • Contact us within 7 days of delivery.

  • Provide your order number, description, and photo evidence (if applicable).

  • We will work with the courier to resolve the issue and may offer a replacement or refund based on the outcome.

7. Incorrect Address

Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If the order is returned to us, you may be responsible for additional shipping costs to re-send the item.

8. Contact Us

If you have any questions about this policy or your shipment:

📧 Email: admin74110@feliponche.com
📍 Address: 1001 S MAIN ST STE 600 KALISPELL MT 59901